FAQs

Where can I purchase Loc8tor?

Currently, Loc8tor products are only available online and via online 3rd party suppliers. Loc8tor is not available in high street and retail stores. We recommend only using a trusted 3rd party supplier/Authorised Reseller or buying directly from us (this official website). All Loc8tor purchasers’ have ongoing customer support, 30 Day Money Back guarantee and a 2 year manufacturer warranty.

What’s the difference between Tabcat and Loc8tor?

The Loc8tor and the Tabcat are exactly the same product. The only difference between the two is that the Tabcat Pack comes with protective cases to help attach the tags to your cat’s collar and the Loc8tor Lite doesn’t, it includes adhesive strips and keyring cords to help attach them to your belongings. If purchasing for your cat, please order Tabcat 

Does Loc8tor work abroad?

Yes, Loc8tor uses the same technology as Tabcat, both of which use the 2.45GHz frequency band which can be used worldwide.

Why is Loc8tor better than a GPS tracker? Isn’t GPS the latest technology?

In short we’ve always thought Loc8tor is better than GPS for a variety of reasons. For example it’s much lighter, it’s more accurate, it works indoors and out… We’ve listed the differences here: How It Compares 

I’m worried that the Tag might be too heavy for my items.

The Loc8tor Homing Tag weighs just 6 grams. It is one the lightest options on the market today and much much lighter than GPS trackers than can weigh up to 60 + grams.

What is the size of the homing tag that attaches to my belongings?

The Circular/ Disc shaped Tag is 3.2cm x 3.2cm x 0.5cm.  It really is small, light and unobtrusive.

What is your delivery policy?

We currently offer priority and standard delivery to almost anywhere in the world. Please check if we deliver to you on our checkout page. Orders must be received by 15:00 GMT, Monday to Friday, otherwise they will be shipped the next business day. Full delivery information can be found here 

How can I track my order?

As we use different couriers for different locations you can email us on sales@loc8tor.com and we will provide you with a tracking number, if available.

I have just received my package in the post – where do I start?

Firstly, remove the Loc8tor from its protective packaging and familiarise yourself with the instruction manual, the rest of the contents and the handset. The 4 buttons on the face of the device are the locating buttons to which you can register up to 4 homing tags – 2 are included in the Loc8tor Lite. The button on the left hand side is the volume control. There are 3 settings; mute, low and high. The button on the right hand side is the on/off switch. Please note that the device will switch off automatically if inactive for 45 seconds. We recommend leaving the clear protective seal on your Homing Tags so that you can test and trial Loc8tor under your 30 day money back guarantee.

Can I download Loc8tor Product user manual?

Yes, click here for the user manual for the Loc8tor.  We recommend you read this before setting up your device.

What is the difference between the handset and the tag?

The handset is a credit-card sized device that you hold which sends a signal to the Tag. The tag is a small disc-shaped item that is placed on your items such as keys, mobile phones, drones, bags etc.

How do I attach the tag to my belongings?

Making sure you’ve registered the tag to the handset first, insert the keyring cord into the lanyard hole on the top of the Tag, you can now make a loop and attach to your personal belongings. You can also use the adhesive strips supplied and stick directly on to your items, now you’re ready to go!

Will tags owned by other people affect my Loc8tor handset?

No. Each tag is uniquely registered to your handset during a simple set up process. It is then not possible for other handsets to track your tags or for other tags to be picked up by the signal from your handset.

How do you register a tag to a handset?

How do you register a tag to a handset?
Place the tag you wish to register within arm’s length of the handset and ensure it is the only active tag in close proximity to the handset. Ensure the plastic strip has been removed to activate the battery and that the case is clipped shut. To register the tag to button 1, hold button 1 down for three seconds or until you hear a beep. Repeat registration process for any other tags with the other available buttons.

What is the difference between unregistering and deleting?

Unregistering a Tag allows you to remove the Tag from the Handset safely. You may unregister a Tag because it is no longer in use, to register it to another button or to put it on to another handset.
Deleting a Tag should only be actioned if the Tag is lost, stolen, broken or for troubleshooting. When you delete a Tag from the handset you risk not being able to use it again. If you are unsure please call our Customer Service Team on +44 (0) 208 207 0880 for further guidance.

How do you Un-register a tag from a handset?

Press the right hand side button to switch on your Loc8tor – the red status light will flash. Press the left hand side (volume) button and simultaneously press button 1. Hold both buttons down for three seconds or until you hear a beep. Then release both buttons. After a few moments the Tag and handset will beep again to confirm the un-registration process has been successful. This will un-register the tag paired with button 1 and allow you to register the tag to a different button or handset. Repeat this process holding down the left hand side button and button 2 to un-register tag associated with button 2. Repeat as necessary for buttons 3 and 4.

I’m having problems registering a tag?

If you have any problem registering the tag to the handset, open the tag as per the instruction manual and close the tag again. The tag will beep. Now try registration again.

My tag isn’t working or the Handset isn’t recognising my Tag – what should I do?

Firstly, open your tag, re-insert the battery, and then close the tag, making sure that the writing on the battery is facing up. Sometimes batteries become dislodged inside the tag if not firmly clipped in place. If you still do not get any noise from your tag, it is most likely the battery will need to be changed.
If you do hear one beep, this means that tag has already been registered. This will either be to the existing handset or an old handset (it can only be registered to one handset at a time).
If you hear 2 beeps, this means the tag is unregistered and you should register your tag again. Check the tag has been deleted from the button it was registered to on the Handset and then register it back to that button again.

Why is my Tag Randomly Beeping?

Random beeps could be a few different things. The most common is that the Tag isn’t firmly clipped shut all the way round. If you check and it looks as though it is firmly shut, it may be that the battery life is coming to an end so changing the battery should solve the issue. When re-closing the tag make sure that the 2 small lanyard holes at the top of the tag are aligned to ensure a correct and tight fit.

If I have a new handset, will my old tags work?

Yes. However, the old tags must be deregistered from the old handset. If you are unable to deregister the tags because the handset is lost or broken, these Tags can’t be used on a different handset.

If I purchase new tags, will they work on my old handset?

In short, yes. However, there will need to be an empty slot on your handset i.e. if you had all 4 tags registered to your old handset, at least one of those tags must be deleted or unregistered to make space for your new tag.

I already have a handset. Can I just purchase additional homing tags?

Yes you can. Additional homing tags can be purchased separately on our shop page. Please note you can only register 4 tags to one handset.

What batteries does the Loc8tor use?

Both the Loc8tor tag and the Loc8tor handset uses 1 x CR2032. They are currently out of stock on our website but can be purchased from most supermarkets or stores that would sell batteries. If you are still using our old, discontinued lozenge shaped tag, you will require 2 x SR54 batteries in each tag.

How do you change the batteries in a tag?

Remove rubber bang going around tag, if present. At the top end of each tag there is a hole which you can thread a lanyard through. At the opposite end there a small space you can insert the tag opening tool (included in pack) or use your fingernails. Insert into space and if using the opening tool, twist and the tag will pop open. Replace with CR2032 battery keeping plus side face up. Replace the lid by lining up the lanyard hole and pressing shut ensuring the Tag is securely clipped shut all the way round.

How often shall I replace my batteries?

Many of our customers experience up to 1 year of battery life. However, battery life does depend on usage. We recommend changing the batteries every 4 months if using less frequently or every 2 months if using daily. We would also recommend having spares in case you need to replace them in a hurry.
You will also know when batteries are running low when you hear random beeps coming from your homing tag.

Do you still sell lozenge shaped tags?

The lozenge shaped tags have been discontinued and have been replaced by disc-shaped tags. The disc-shaped tags are still compatible with your old handset, providing there is space on your handset for them to be registered to. Please note that the lozenge shaped tags require SR54 batteries. (The Lozenge shaped cases are still listed on our Shop Page)

Do I need Protective cases for my Loc8tor?

No, protective cases are only supplied with our Tabcat product. You can use the Rubber Bands supplied for added protection

My range is less than 122m/400ft, is this normal?

Loc8tor ranges UP TO 122m/ 400ft based on a clear line of sight but varies depending on location. If any object, especially metal objects, are blocking the line-of-sight, the range will be reduced. You’ll get a different range in different areas, depending where you locate based on the environment. Radio Frequency is sensitive to conductive materials, like water and metal surfaces. Although the range may be reduced through these factors, Loc8tor still works through walls and doors and is designed to help find your personal belongings in the house, neighbouring gardens, streets, or even up a stuck up a tree. Locating from a high vantage point will help improve the range/performance.  That being said, we’ve sold 10’000’s of Loc8tor products around the world and saved many owners from the worry and stress of locating their belongings.

Can I return my Loc8tor if it’s not right for me?

Your satisfaction is very important to us so Tabcat comes with a 30 day money back guarantee. All you have to do is:
1) Contact the Customer Satisfaction Team on sales@loc8tor.com,
2) Complete the product Returns Form
3) Return the form and the product in its original condition and packaging to Loc8tor, Octagon House, The Ridgeway, London, NW7 1RL, UK.
We’d recommend that you send it “signed for” as we can’t be responsible for items lost in the post.
For more details please download our Returns Form now.

What is Loc8tor’s WEEE policy?

Loc8tor is a responsible re-seller and will take back your old product when you purchase a new one. We would ask you to contact us at sales@loc8tor.com so we can provide you a free of charge a return envelope for your product so we can recycle your old product accordingly. This is in accordance with WEEE (The Waste and Electrical Equipment Directive).

Want to arrange a call back? 

If you’re having any difficulties with your product, you can arrange for someone in our Technical Support team to call you directly to discuss the issue’s you are experiencing. Simply Click Here to do so.

 

 

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